Wilmington Social Security Office 28401

Last Updated: June 20, 2022

This page covers all relevant information about the Wilmington Social Security Office at 1528 S 16th St, Wilmington, North Carolina 28401. In addition to the office phone number, we also provide driving directions, hours of operation, and answers to frequently asked questions.

For specific information about your Social Security benefits or to schedule an appointment, call the Wilmington Social Security Office using the phone number listed below. The SSA representatives at the Wilmington office location should be able to help with any important questions related to Social Security retirement benefits, disability benefits, SSI, or Medicare.

This site is not affiliated with the Social Security Administration or any other government agency.

Office & Contact Information

4 Reviews


1528 S 16th St,
Wilmington, NC 28401
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Phone Number:

(866) 964-6227

Fax Number:

(833) 950-2550
Office Hours:
Monday: 9:00 am - 4:00 pm
Tuesday: 9:00 am - 4:00 pm
Wednesday: 9:00 am - 4:00 pm
Thursday: 9:00 am - 4:00 pm
Friday: 9:00 am - 4:00 pm
Saturday: Closed Today
Sunday: Closed Today

Directions to the Wilmington SSA Office

Located Across From Dept Social Services On 16th St. No Contact Station. 16th Street Is One-way Street; Therefore There Is Only One Major Street To Get To The Office. On The Same Street Going Toward New Hanover Regional Hospital.

Wilmington Social Security Office Services

Every Social Security Office location offers similar services. From replacing your Social Security card to applying for Social Security retirement benefits, the office representatives should be able to help with any Social Security-related service. Below, we listed the services available at your local office in Wilmington, North Carolina, but you can contact the office if you need more specific guidance.

  • Get a new or replacement Social Security card
  • Make changes to your Social Security card
  • Review your latest Social Security statement
  • Review your earnings history
  • Apply for retirement benefits
  • Estimate your retirement benefits
  • Receive a copy of your proof of benefits
  • Apply for SSDI or SSI benefits
  • Apply for Social Security survivor or spousal benefits
  • Apply for Medicare
  • Get a replacement Medicare card
  • Get direct deposit for your Social Security benefits

Online Services

Many Social Security services can now be done online. Not only can utilizing online services save you a trip to the Wilmington office location, it will also usually result in faster processing times. Below you can find a list of some common Social Security services that are now offered online.

  • View your latest Social Security Statement
  • Review your earnings history
  • Estimate your retirement benefits
  • Check the status of your application
  • Apply for retirement benefits
  • Apply for Social Security Disability benefits (SSDI)
  • Apply for Supplemental Security Income benefits(SSI)
  • Apply for Medicare benefits
  • Request an appeal for a decision
  • Change your address
  • Set up or change your direct deposit account
  • Print proof of benefits
  • Print your 1099
  • Request a replacement Social Security Card
  • Request a replacement Medicare Card

For other online services offered by Social Security, you can visit this page to get started.

Top Tips For Visiting The Wilmington Office

1. Make An Appointment

To avoid waiting in line, the SSA strongly encourages people who can, to use the online services, call the office, and schedule appointments in advance rather than walking in without an appointment. Phone appointments can save you a trip to a busy office.

Be aware, the Wilmington office tends to be busiest first thing in the morning, early in the week, and during the early part of the month. Consider planning to visit at other times.

2. Bring Necessary Documentation

When you call the SSA, be sure you to ask the representative what forms you will need to bring to your appointment. This will prevent you from having to come back again if you forget your documentation. Here are some documents you may need to bring: US birth certificate, US passport, Social Security Card, etc.

You can use this checklist to help you gather the information you need to apply. They request different documents depending on your circumstances. Remember that the SSA must see original document(s), or copies certified by the agency that issued them.

3. Write Down a List of Questions

This will make sure that you get all of your questions answered during your appointment and will save you time.

4. Be Prompt or Early

Whether you make an appointment or not, it’s always a good idea to show up 15 minutes early. You never know what kind of delays might come up on your way to the Wilmington office.

5. Be Polite and Patient

Keep in mind that the Claims Representative you speak to talks with a lot of people each day, and some of them are frustrated and difficult. Your patience and kindness will go a long way to helping you get the service you deserve and getting all your questions answered.

Frequently Asked Questions

  • Can I schedule an appointment with the Wilmington Social Security office?

  • How do I speak to a live person at Social Security?

  • How do I apply for Social Security benefits?

  • How can I replace a lost or stolen Social Security card in Wilmington?

  • How do I protect myself from Social Security scams?

  • How long does it take to get a new Social Security card in Wilmington?

  • Can I apply for Medicare benefits at this Wilmington office?

  • How do I change my name on my Social Security card in Wilmington?

  • Are Social Security cards free?

  • How do I find out about my Social Security benefits?

  • How do I know if Social Security is calling me?

  • How does the coronavirus (COVID-19) impact Social Security?

  • What documents do I need to apply for Social Security?

  • What is the best way to contact Social Security?

  • How do I create a my Social Security account?

  • Can I apply for SSI at the Wilmington office?

  • What is the full retirement age for Social Security?

4 Reviews of the Wilmington Social Security Office 28401 Office

Overall rating

Charlotte Finn

4 years ago

Had to hold a while on phone but, Sheymirra was very courteous and polite and Answered my question promptly...

P Jenks

3 years ago

I called Office on a Thursday around 11:30. Wait was only 5 minutes. The gentleman I spoke with was very professional and helpful, answered all my questions and resolved the issue efficiently.

Mary Blanton

3 years ago

I am just wondering if I will get my disability check back this year or not


2 years ago

I was there early this morning before they opened. Line of about a dozen people all waiting to go in. Security that opened the door and explain policies and what you could and couldn't take care of on a Friday. He was also answering questions from others and explaining what to do. I only had to wait a few minutes before my number was called. Steve was the associate who helped me and he could not have been more helpful or courteous. I was feeling bad because I had made a mistake but he told me not to feel bad I didn't know. Not sure how my situation will work out but the experience here was great and made me feel better. Thank you Steve.

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