Jacksonville Social Security Office – 1685 Dunn Ave

The Social Security Administration does not currently have online appointment scheduler. Learn More About Scheduling an Appointment.

If you cannot handle your business through the automated services on the SSA website, you can speak to a Social Security representative by calling toll-free at 1-800-772-1213 (TTY 1-800-325-0778) between 8:00 am – 7:00 pm., Monday through Friday. Learn More About Scheduling an Appointment.

The easiest and quickest way to apply for retirement, spouse’s, ex-spouse’s, or Medicare benefits is to apply online. If you do not wish to use the online application, or the application for the benefit you want is not available online, you can call (866) 635-0789 or visit your local Jacksonville SSA office. Learn More About Applying for Benefits.

If your Social Security card is lost or stolen you can replace it through the Social Security Administration (SSA) website, by visiting your local Jacksonville SSA office or through the mail.

According to the SSA, it typically takes 10 to 14 business days to receive your new card once your application has been processed. Learn How to Apply for a Social Security Card

If you legally change your name because of marriage, divorce, court order or any other reason, you must tell Social Security so you can get a corrected card. Learn How to Change Social Security Card Name.

You can get an original Social Security card or a replacement card if yours is lost or stolen. There is no charge for a Social Security card. This service is completely free from the SSA. Learn How to Replace a Lost or Stolen Card.

Those who already receive benefits can view their payment history, current status, and manage their benefits. To open a personal my Social Security account, go to www.ssa.gov/myaccount/ and select “Create an Account” to get started.

If you receive a suspicious call from someone claiming to be Social Security – beware. You can call Social Security’s customer service line at 800-772-1213 to confirm whether a communication purporting to be from SSA is real. If you get an impostor call or email, report it to SSA using their detailed online form.

Documents the Social Security Administration may ask for include:

• Your Social Security card or a record of your number.
• Your original birth certificate, a copy certified by the issuing agency, or other proof of your age. We must see the original document(s), or copies certified by the agency that issued them. We cannot accept photocopies or notarized copies.
• If you were not born in the U.S., proof of U.S. citizenship or lawful alien status. We must see the original document(s), or copies certified by the agency that issued them. We cannot accept documents if they have expired. We cannot accept photocopies or notarized copies.
• A copy of your U.S. military service paper(s) if you served before 1968. A photocopy is acceptable.
• A copy of your W-2 form(s) and/or self-employment tax return for last year. A photocopy is acceptable.

If you need to speak to someone at Social Security, the best way is to call the toll-free number at 1-800-772-1213 (TTY 1-800-325-0778) for assistance. Alternatively, you can visit your local Social Security office. Learn More About Scheduling an Appointment.

You can create a my Social Security account to access your Social Security Statement, check your earnings, and get your benefit estimates

To create a my Social Security account, you must be at least 18 years old and have:

• A valid email address.
• A Social Security number.
• A U.S. mailing address.

Once you have a valid email address, you are ready to set up your personal my Social Security account. Visit www.ssa.gov/myaccount, select the “Create an Account” button.

If you receive benefits, you can:

• Get your benefit verification letter.
• Change your address and phone number.
• Start or change your direct deposit.
• Request a replacement Medicare card.
• Get a replacement SSA-1099 or SSA-1042S for tax season.
• Opt out of notices available online.

Sign in to your my Social Security account to check your application status. Already have a my Social Security Account? Sign in to your account, scroll down to the “Your Benefit Application” section and select “View Details” to see your application status.

You cannot check the status of your application online if you do not have a my Social Security account.

Visit www.ssa.gov/myaccount.

If you are applying for SSI, you can complete a large part of your application by visiting the official SSA website at www.ssa.gov. You also can call the SSA toll-free at 866-706-6759 to ask for an appointment with a Social Security representative. Learn More About Applying for Disability.