New Castle Social Security Office 19720

Last Updated: June 20, 2022

This page covers all relevant information about the New Castle Social Security Office at 920 W Basin Rd, New Castle, Delaware 19720. In addition to the office phone number, we also provide driving directions, hours of operation, and answers to frequently asked questions.

For specific information about your Social Security benefits or to schedule an appointment, call the New Castle Social Security Office using the phone number listed below. The SSA representatives at the New Castle office location should be able to help with any important questions related to Social Security retirement benefits, disability benefits, SSI, or Medicare.

As of April 7, 2022, SSA has reopened all local offices for in-person services. The agency recommends people who need help try online first, then phone, before making an in-person visit.

Office & Contact Information

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Address:

920 W Basin Rd, Ste 200
New Castle, DE 19720
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Phone Number:

(866) 667-7221
| |

Fax Number:

(833) 912-2300
Office Hours:
Monday: 9:00 am - 4:00 pm
Tuesday: 9:00 am - 4:00 pm
Wednesday: 9:00 am - 4:00 pm
Thursday: 9:00 am - 4:00 pm
Friday: 9:00 am - 4:00 pm
Saturday: Closed Today
Sunday: Closed Today

Directions to the New Castle SSA Office

Office Is Located At 920 W. Basin Road Behind The News Journal Bldg. Frm 141s Make A U-turn At Commons Blvd East (rt 37). Stay In Right Lane. Pass The News Journal Bldg And Make Next Right. Follow Road Back To The Last Bldg. Office Is On 2nd Floor Above The Parking Garage. From 141n Pass The News Journal Bldg And Make The Next Right. Follow Road Back To The Last Building. Office Is On The 2nd Floor Above The Parking Garage.

New Castle Social Security Office Services

Every Social Security Office location offers similar services. From replacing your Social Security card to applying for Social Security retirement benefits, the office representatives should be able to help with any Social Security-related service. Below, we listed the services available at your local office in New Castle, Delaware, but you can contact the office if you need more specific guidance.

  • Get a new or replacement Social Security card
  • Make changes to your Social Security card
  • Review your latest Social Security statement
  • Review your earnings history
  • Apply for retirement benefits
  • Estimate your retirement benefits
  • Receive a copy of your proof of benefits
  • Apply for SSDI or SSI benefits
  • Apply for Social Security survivor or spousal benefits
  • Apply for Medicare
  • Get a replacement Medicare card
  • Get direct deposit for your Social Security benefits

Online Services

Many Social Security services can now be done online. Not only can utilizing online services save you a trip to the New Castle office location, it will also usually result in faster processing times. Below you can find a list of some common Social Security services that are now offered online.

  • View your latest Social Security Statement
  • Review your earnings history
  • Estimate your retirement benefits
  • Check the status of your application
  • Apply for retirement benefits
  • Apply for Social Security Disability benefits (SSDI)
  • Apply for Supplemental Security Income benefits(SSI)
  • Apply for Medicare benefits
  • Request an appeal for a decision
  • Change your address
  • Set up or change your direct deposit account
  • Print proof of benefits
  • Print your 1099
  • Request a replacement Social Security Card
  • Request a replacement Medicare Card

For other online services offered by Social Security, you can visit this page to get started.

Top Tips For Visiting The New Castle Office

1. Make An Appointment

To avoid waiting in line, the SSA strongly encourages people who can, to use the online services, call the office, and schedule appointments in advance rather than walking in without an appointment. Phone appointments can save you a trip to a busy office.

Be aware, the New Castle office tends to be busiest first thing in the morning, early in the week, and during the early part of the month. Consider planning to visit at other times.

2. Bring Necessary Documentation

When you call the SSA, be sure you to ask the representative what forms you will need to bring to your appointment. This will prevent you from having to come back again if you forget your documentation. Here are some documents you may need to bring: US birth certificate, US passport, Social Security Card, etc.

You can use this checklist to help you gather the information you need to apply. They request different documents depending on your circumstances. Remember that the SSA must see original document(s), or copies certified by the agency that issued them.

3. Write Down a List of Questions

This will make sure that you get all of your questions answered during your appointment and will save you time.

4. Be Prompt or Early

Whether you make an appointment or not, it’s always a good idea to show up 15 minutes early. You never know what kind of delays might come up on your way to the New Castle office.

5. Be Polite and Patient

Keep in mind that the Claims Representative you speak to talks with a lot of people each day, and some of them are frustrated and difficult. Your patience and kindness will go a long way to helping you get the service you deserve and getting all your questions answered.

Frequently Asked Questions

  • Can I schedule an appointment with the New Castle Social Security office?

  • How do I speak to a live person at Social Security?

  • How do I apply for Social Security benefits?

  • How can I replace a lost or stolen Social Security card in New Castle?

  • How do I protect myself from Social Security scams?

  • How long does it take to get a new Social Security card in New Castle?

  • Can I apply for Medicare benefits at this New Castle office?

  • How do I change my name on my Social Security card in New Castle?

  • Are Social Security cards free?

  • How do I find out about my Social Security benefits?

  • How do I know if Social Security is calling me?

  • How does the coronavirus (COVID-19) impact Social Security?

  • What documents do I need to apply for Social Security?

  • What is the best way to contact Social Security?

  • How do I create a my Social Security account?

  • Can I apply for SSI at the New Castle office?

  • What is the full retirement age for Social Security?

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More Helpful Links

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Listed below are other agencies in your area that may provide services related to your welfare, housing, meal assistance and other support.

Agency Name PHONE NUMBER
DELAWARE DIV OF AGING 1-800-223-9074 1-302-453-3820
WELFARE SOCIAL SERVICE MEDICAID*AFDC*GENERAL*FAX 302 451-3601 1-302-255-9500
FOOD STAMPS CALL DELAWARE HELPLINE FOR REFERRAL 1-800-464-4357
DELAWARE HELPLINE REFERRAL FOR ALL SERVICES DIAL 211 1-800-464-4357
BUR OF VITAL STATISTIC BIRTH*DEATH*MARRIAGE CERTIFICATES 1-302-283-7130
MIDDLETOWN SENIOR CTR MEALS*INFO & REFERAL*PRESCRIPTIONS 1-302-378-4758
CATHOLIC SOCIAL SERV FUEL ASSISTANCE 1-302-654-9295
LEGAL HELP LINK PRO BONO SERV 1-302-478-8850
COMMUNITY LEGAL AID PRO BONO SERV FOR AGED AND DISABLED 1-302-575-0660
MOBILE CRISIS CENTER IMMEDIATE MENTAL HEALTH EMERGENCY 1-800-652-2929
CONTACT LIFE LINE MENTAL HEATH REFERRAL 1-302-761-9100
UNITED CEREBRAL PALSY WORK INCENTIVES BENEFITS PLANNING 1-302-698-9336
DE VOLUNTEER LEGAL FOR LOW INCOME ELDERLY & DISABLED 1-800-773-0606
DART FIRST TRANSPORTATION FOR ELDERLY & DISABLED 1-302-652-3278
SALVATION ARMY RENT*FOOD*ELECTRIC BILL ASSISTANCE 1-302-656-1696
SALVATION ARMY REHAB ADULT REHABILITATION 1-302-654-8808
NATIONAL SUICIDE SUICIDE PREVENTION HOTLINE 1-800-273-8255
This website is private entity and is not affiliated with the Social Security Administration (SSA). The SSA provides FREE forms, publications and assistance.
This website is private entity and is not affiliated with the Social Security Administration (SSA). The SSA provides FREE forms, publications and assistance.