Knoxville Social Security Office 37923

Last Updated: June 20, 2022

This page covers all relevant information about the Knoxville Social Security Office at 9031 Cross Park Dr, Knoxville, Tennessee 37923. In addition to the office phone number, we also provide driving directions, hours of operation, and answers to frequently asked questions.

For specific information about your Social Security benefits or to schedule an appointment, call the Knoxville Social Security Office using the phone number listed below. The SSA representatives at the Knoxville office location should be able to help with any important questions related to Social Security retirement benefits, disability benefits, SSI, or Medicare.

As of April 7, 2022, SSA has reopened all local offices for in-person services. The agency recommends people who need help try online first, then phone, before making an in-person visit.

Office & Contact Information

5 Reviews


9031 Cross Park Dr,
Knoxville, TN 37923
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Phone Number:

(866) 331-9091
| |

Fax Number:

(833) 597-0084
Office Hours:
Monday: 9:00 am - 4:00 pm
Tuesday: 9:00 am - 4:00 pm
Wednesday: 9:00 am - 4:00 pm
Thursday: 9:00 am - 4:00 pm
Friday: 9:00 am - 4:00 pm
Saturday: Closed Today
Sunday: Closed Today

Directions to the Knoxville SSA Office

Office located next to the post office.

Knoxville Social Security Office Services

Every Social Security Office location offers similar services. From replacing your Social Security card to applying for Social Security retirement benefits, the office representatives should be able to help with any Social Security-related service. Below, we listed the services available at your local office in Knoxville, Tennessee, but you can contact the office if you need more specific guidance.

  • Get a new or replacement Social Security card
  • Make changes to your Social Security card
  • Review your latest Social Security statement
  • Review your earnings history
  • Apply for retirement benefits
  • Estimate your retirement benefits
  • Receive a copy of your proof of benefits
  • Apply for SSDI or SSI benefits
  • Apply for Social Security survivor or spousal benefits
  • Apply for Medicare
  • Get a replacement Medicare card
  • Get direct deposit for your Social Security benefits

Online Services

Many Social Security services can now be done online. Not only can utilizing online services save you a trip to the Knoxville office location, it will also usually result in faster processing times. Below you can find a list of some common Social Security services that are now offered online.

  • View your latest Social Security Statement
  • Review your earnings history
  • Estimate your retirement benefits
  • Check the status of your application
  • Apply for retirement benefits
  • Apply for Social Security Disability benefits (SSDI)
  • Apply for Supplemental Security Income benefits(SSI)
  • Apply for Medicare benefits
  • Request an appeal for a decision
  • Change your address
  • Set up or change your direct deposit account
  • Print proof of benefits
  • Print your 1099
  • Request a replacement Social Security Card
  • Request a replacement Medicare Card

For other online services offered by Social Security, you can visit this page to get started.

Top Tips For Visiting The Knoxville Office

1. Make An Appointment

To avoid waiting in line, the SSA strongly encourages people who can, to use the online services, call the office, and schedule appointments in advance rather than walking in without an appointment. Phone appointments can save you a trip to a busy office.

Be aware, the Knoxville office tends to be busiest first thing in the morning, early in the week, and during the early part of the month. Consider planning to visit at other times.

2. Bring Necessary Documentation

When you call the SSA, be sure you to ask the representative what forms you will need to bring to your appointment. This will prevent you from having to come back again if you forget your documentation. Here are some documents you may need to bring: US birth certificate, US passport, Social Security Card, etc.

You can use this checklist to help you gather the information you need to apply. They request different documents depending on your circumstances. Remember that the SSA must see original document(s), or copies certified by the agency that issued them.

3. Write Down a List of Questions

This will make sure that you get all of your questions answered during your appointment and will save you time.

4. Be Prompt or Early

Whether you make an appointment or not, it’s always a good idea to show up 15 minutes early. You never know what kind of delays might come up on your way to the Knoxville office.

5. Be Polite and Patient

Keep in mind that the Claims Representative you speak to talks with a lot of people each day, and some of them are frustrated and difficult. Your patience and kindness will go a long way to helping you get the service you deserve and getting all your questions answered.

Frequently Asked Questions

  • Can I schedule an appointment with the Knoxville Social Security office?

  • How do I speak to a live person at Social Security?

  • How do I apply for Social Security benefits?

  • How can I replace a lost or stolen Social Security card in Knoxville?

  • How do I protect myself from Social Security scams?

  • How long does it take to get a new Social Security card in Knoxville?

  • Can I apply for Medicare benefits at this Knoxville office?

  • How do I change my name on my Social Security card in Knoxville?

  • Are Social Security cards free?

  • How do I find out about my Social Security benefits?

  • How do I know if Social Security is calling me?

  • How does the coronavirus (COVID-19) impact Social Security?

  • What documents do I need to apply for Social Security?

  • What is the best way to contact Social Security?

  • How do I create a my Social Security account?

  • Can I apply for SSI at the Knoxville office?

  • What is the full retirement age for Social Security?

5 Reviews of the Knoxville Social Security Office 37923 Office

Overall rating


4 years ago

This is a very clean building and we didn't have to wait very long either. The security guard was very helpful with some info that i had asked for.

Kenneth Wampler

4 years ago

I have a question. I am trying to find my sister in Rita Kay Wampler in Knoxville, TN. So far no luck. All I remember from the last time I herd from her is that she is now legally blind and they moved her to a place where they could take care of her but did not let any family know where she went to. I tried to contact Social Security folks in Knoxville, TN and informed them that I am her brother in Goldsboro, NC and that I was trying to find out where she is or if they could help me find her., as I know her check is going to a designated Payee for her and also to the place where she is currently living, There again they would not help me find where she is nor would they get a hold of her designated Payee to contact me as to her where abouts. What the hell is up with that?


4 years ago

Wait time without an appointment was about 10 minuets. Staff was very friendly, helpful, and patient. The lady that helped me was even nice enough to let me go back to my truck twice after papers I needed without making me get another ticket.


4 years ago

I needed a new card I waited maybe 10 min then once I was called to the window I was out in less than 5 mins the guy was very friendly and helpful. Best experience I have ever had a social security office.

Juliette Kesterson

3 years ago

Had to visit when I got married to officially change my name. The location is hidden behind a car dealership - you literally drive through their lot to get to the building so don't be discouraged. The facility was clean with plenty of waiting area space. You check in with a digital system to get you ticket number. My wait was very short and service was quick and efficient. It did appear that some people would be waiting longer based on the issue they came in to resolve. Clerk was extremely pleasant and helpful. Security guard on duty as well.

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This website is private entity and is not affiliated with the Social Security Administration (SSA). The SSA provides FREE forms, publications and assistance.
This website is private entity and is not affiliated with the Social Security Administration (SSA). The SSA provides FREE forms, publications and assistance.