Scranton Social Security Office 18503
Last Updated: June 20, 2022
This page covers all relevant information about the Scranton Social Security Office at 300 Lackawanna Ave, Scranton, Pennsylvania 18503. In addition to the office phone number, we also provide driving directions, hours of operation, and answers to frequently asked questions.
For specific information about your Social Security benefits or to schedule an appointment, call the Scranton Social Security Office using the phone number listed below. The SSA representatives at the Scranton office location should be able to help with any important questions related to Social Security retirement benefits, disability benefits, SSI, or Medicare.
Monday | 09:00 am - 04:00 pm |
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Tuesday | 09:00 am - 04:00 pm |
Wednesday | 09:00 am - 04:00 pm |
Thursday | 09:00 am - 04:00 pm |
Friday | 09:00 am - 04:00 pm |
Saturday | Closed Today |
Sunday | Closed Today |
As of April 7, 2022, SSA has reopened all local offices for in-person services. The agency recommends people who need help try online first, then phone, before making an in-person visit.
Office & Contact Information
2 ReviewsAddress:
Scranton, PA 18503 Get Directions
Monday: | 9:00 am - 4:00 pm |
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Tuesday: | 9:00 am - 4:00 pm |
Wednesday: | 9:00 am - 4:00 pm |
Thursday: | 9:00 am - 4:00 pm |
Friday: | 9:00 am - 4:00 pm |
Saturday: | Closed Today |
Sunday: | Closed Today |

Directions to the Scranton SSA Office
Travel into downtown Scranton, Pa Office is located in The Marketplace at Steamtown on 300 Lackawanna Ave. Parking garage in the Marketplace is available for patrons up to 3 hours without any fee. Entrances to the parking garage is on Washington Ave and Lackawanna Ave near the bus station. Metered street parking is available as an option.
Helpful Information & Resources
Retirement
Disability
Scranton Social Security Office Services
Every Social Security Office location offers similar services. From replacing your Social Security card to applying for Social Security retirement benefits, the office representatives should be able to help with any Social Security-related service. Below, we listed the services available at your local office in Scranton, Pennsylvania, but you can contact the office if you need more specific guidance.
- Get a new or replacement Social Security card
- Make changes to your Social Security card
- Review your latest Social Security statement
- Review your earnings history
- Apply for retirement benefits
- Estimate your retirement benefits
- Receive a copy of your proof of benefits
- Apply for SSDI or SSI benefits
- Apply for Social Security survivor or spousal benefits
- Apply for Medicare
- Get a replacement Medicare card
- Get direct deposit for your Social Security benefits
Online Services
Many Social Security services can now be done online. Not only can utilizing online services save you a trip to the Scranton office location, it will also usually result in faster processing times. Below you can find a list of some common Social Security services that are now offered online.
- View your latest Social Security Statement
- Review your earnings history
- Estimate your retirement benefits
- Check the status of your application
- Apply for retirement benefits
- Apply for Social Security Disability benefits (SSDI)
- Apply for Supplemental Security Income benefits(SSI)
- Apply for Medicare benefits
- Request an appeal for a decision
- Change your address
- Set up or change your direct deposit account
- Print proof of benefits
- Print your 1099
- Request a replacement Social Security Card
- Request a replacement Medicare Card
For other online services offered by Social Security, you can visit this page to get started.
Top Tips For Visiting The Scranton Office
1. Make An Appointment
To avoid waiting in line, the SSA strongly encourages people who can, to use the online services, call the office, and schedule appointments in advance rather than walking in without an appointment. Phone appointments can save you a trip to a busy office.
Be aware, the Scranton office tends to be busiest first thing in the morning, early in the week, and during the early part of the month. Consider planning to visit at other times.
2. Bring Necessary Documentation
When you call the SSA, be sure you to ask the representative what forms you will need to bring to your appointment. This will prevent you from having to come back again if you forget your documentation. Here are some documents you may need to bring: US birth certificate, US passport, Social Security Card, etc.
You can use this checklist to help you gather the information you need to apply. They request different documents depending on your circumstances. Remember that the SSA must see original document(s), or copies certified by the agency that issued them.
3. Write Down a List of Questions
This will make sure that you get all of your questions answered during your appointment and will save you time.
4. Be Prompt or Early
Whether you make an appointment or not, it’s always a good idea to show up 15 minutes early. You never know what kind of delays might come up on your way to the Scranton office.
5. Be Polite and Patient
Keep in mind that the Claims Representative you speak to talks with a lot of people each day, and some of them are frustrated and difficult. Your patience and kindness will go a long way to helping you get the service you deserve and getting all your questions answered.
Frequently Asked Questions
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Can I schedule an appointment with the Scranton Social Security office?
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How do I speak to a live person at Social Security?
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How do I apply for Social Security benefits?
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How can I replace a lost or stolen Social Security card in Scranton?
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How do I protect myself from Social Security scams?
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How long does it take to get a new Social Security card in Scranton?
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Can I apply for Medicare benefits at this Scranton office?
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How do I change my name on my Social Security card in Scranton?
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Are Social Security cards free?
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How do I find out about my Social Security benefits?
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How do I know if Social Security is calling me?
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How does the coronavirus (COVID-19) impact Social Security?
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What documents do I need to apply for Social Security?
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What is the best way to contact Social Security?
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How do I create a my Social Security account?
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Can I apply for SSI at the Scranton office?
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What is the full retirement age for Social Security?
Other Nearby Offices
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Wilkes-Barre Social Security Office 18702
7 N Wilkes Barre Blvd,
Wilkes-Barre, PA 18702 -
Hazleton Social Security Office 18201
88 S Laurel St,
Hazleton, PA 18201 -
East Stroudsburg Social Security Office 18301
9090 Franklin Hill Rd,
East Stroudsburg, PA 18301
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This website is not afiliated with the Social Security Administration or any other government office.
More Helpful Links
- Social Security Name Change in Pennsylvania
- Replace Social Security Cards in Pennsylvania
- Social Security Numbers in Pennsylvania
- Disability Lawyers in Pennsylvania
More Local Agencies in Your Area
Listed below are other agencies in your area that may provide services related to your welfare, housing, meal assistance and other support.
Agency Name | PHONE NUMBER |
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AREA AGENCY ON AGING GEN ELDERLY & DISABLED INFO | 1-570-963-6740 |
TELESPOND SENIOR SERVICES | 1-570-961-1950 |
WELFARE (DPA) LACK CTY WAYN 253 7100 PIK 296 6114 SUS 278 3891 | 1-570-963-4525 |
RAILROAD BOARD ALL SERVICES | 1-570-346-5774 |
VOCATIONAL REHAB WORK COUNSELING/TRAINING | 1-570-826-2021 |
CHIP PA'S CHILDRENS'HEALTH INSURANCE PROGRAM | 1-800-986-5437 |
PA BAR ASSOC REFERRAL REFERRAL FOR LEGAL ASSISTANCE | 1-800-692-7375 |
AMERICAN RED CROSS FOOD/CLOTHING/HOUSING | 1-570-344-7281 |
MEALS ON WHEELS FOOD | 1-570-346-2421 |
LACKA CTY HOUSING AUTH RENTAL ASSISTANCE | 1-570-342-7629 |
NE PA LEGAL SVCS LEGAL SERVICES | 1-570-342-0184 |
GOODWILL INDUSTRIES EDUCATION REGARDING WORK INCENTIVES | 1-610-777-7875 |
SCRANTON COUNSELING MENTAL HEALTH/CRISIS CENTER | 1-570-348-6100 |
CATHOLIC SOCIAL SVCS CARBONDALE REP PYE SVCS/FAX570-282-0166 | 1-570-282-0460 |
APPRISE MEDICARE/MEDICAID OPTIONS | 1-570-347-5616 |
2 Reviews of the Scranton Social Security Office 18503 Office
Overall ratingGeorge J. Lazar
4 years agoGlad I live in Scranton. Their office is so much more effecient than calling the Federal office, not to mention they answered my call in 15 minutes. Talked to a rep named Mike - very nice, helpful & effecient. Will keep the Scranton phone number saved. Really GREAT PEOPLE !
Kathleen
4 years agoI was on the phone with Social Security yesterday for 45 minutes, and basically got no answer. I called the local Scranton office, and a very nice woman (did not get her name) told me that I could come down with my documents and they could print what I need right away. She also told me where I could park. Very helpful!!! Now I know to call the local office.
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